PRIVACY POLICY
Last updated: May 2026
Cotorra is committed
to protecting your privacy.
Information We Collect
We collect information you provide directly
to us, such as your name and email address
when you contact us or make a payment.
How We Use Your Information
We use the information we collect to:
– Process payments through Stripe
– Communicate with you about our services
– Send updates about Cotorra
Payment Information
All payments are processed securely through
Stripe. We do not store your credit card
information on our servers.
Contact Us
If you have questions about this Privacy
Policy, contact us at:
lauramog@cotorra.net
TERMS OF SERVICE
By accessing Cotorra’s services, you agree
to these Terms of Service.
Services
Cotorra provides language education and
communication tools. Services and pricing
are communicated directly to each client.
Payments
Payments are processed securely through
Stripe. By making a payment you agree to
Stripe’s terms of service.
Refunds
Refund requests must be submitted within
7 days of payment to lauramog@cotorra.net.
Refunds are reviewed on a case by case basis.
Cancellations
To cancel a service, contact us at
lauramog@cotorra.net at least 24 hours
in advance.
REFUND POLICY
At Cotorra, we want you to be satisfied
with our services.
Refund Requests
Refund requests must be submitted within
7 days of the original payment date by
emailing lauramog@cotorra.net.
Eligible Refunds
– Service not delivered as described
– Technical issues preventing access
to the service
Non-Eligible Refunds
– Requests made after 7 days of payment
– Services already fully delivered
Processing Time
Approved refunds are processed within
5-10 business days through Stripe.
Contact lauramog@cotorra.net